![]() This isn’t communicating, because the client may have a completely different vision of what they want, and are in a different world entirely. They’re still in selling mode, and they feel they need to start giving answers right away in order to seem like a valuable, experienced professional. These kinds of freelancers assume that initial conversations with a client should be all about what the freelancer can do for the client and the benefits of their services. ![]() New freelancers sometimes assume that they have to have all the answers - or more often, that they should have all the answers. Here are the top 4 reasons communication with clients fails:Īre you making assumptions about what the client wants?ĭid you look at their existing website and say, “As a web designer, I know just what it should look like!” or at their disorganized house and say, “As a professional organizer, I know how to make their office look just like my super-organized office.” No matter how frustrating (or clueless) your client is, it’s still your job to make sure communication happens. If you spot a puzzled, slightly suspicious look on your client’s face or get a confused, contradictory, panicked email on a Sunday morning, you haven’t communicated effectively. It’s not even enough that you answer their emails in a timely way. Just because you’ve spoken words to a client doesn't mean you’ve communicated.Ĭommunication implies that you have a mutual understanding of what’s being spoken about that you’re both on the same ground. ![]()
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